Refund Policy

Items purchased directly from veralis.it.com may be eligible for a refund if they meet the following criteria:

• Unused and in original condition
• Returned in original packaging with all components included
• Accompanied by proof of purchase (order number or receipt)
• Not marked as final sale or non-refundable at the time of purchase

Customers may request a refund within 14 calendar days from the date of delivery. Requests submitted after this period may not be eligible for approval unless required by applicable consumer protection laws.

Once your return is received and inspected, refunds are typically processed within 5–10 business days and credited to the original method of payment.

1. Contact our support team to initiate a return request.
2. Provide your order number and reason for return.
3. Receive return authorization and shipping instructions.
4. Ship the item securely using a trackable method.
5. Await confirmation and refund processing notification.

Returns sent without prior authorization may not be accepted.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds apply only to the product cost; original shipping fees may be non-refundable.
• Items showing signs of wear, alteration, or damage not caused by shipping may be denied.
• We reserve the right to refuse returns that do not comply with this policy.

• Digital products or downloadable content once accessed
• Personalized or custom-made items
• Gift cards or promotional vouchers
• Items marked as “Final Sale”

For refund requests or questions regarding this policy, please contact:

VERALIS Customer Support
Email: [email protected]
Phone: +39 02 9475 8432
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)